Healthcare Hyperscale Managed Service Provider (MSP)

As public cloud providers are evolving in release of service & solutions which has led to automation (and on-going), MSPs need to evolve from traditional model to hyperscale model. According to a BCC Research, the United States market will grow 11.5 percent year-on-year until 2021 with an entirely new breed of Managed Service Providers called “Hyperscale Managed Service Provider”. According to the research, the leading players have about 50% of the managed service market. IBM has the largest with 24% of the market, followed by DXC with 15%, Fujitsu with 14%, Atos with 8%, and Deutsche Telekom with 6%.

In this age of hyperscale cloud, managed services are sure to evolve. Lumen21 Healthcare Hyperscale MSP helps their customers consume the compliance and security functionality needed on-demand. Thus, providing end to end service which includes

  • Design
  • Build
  • Deployment
  • Management
  • Operations
  • High-touch support
  • Cost management
  • Reporting

Cloud providers provide similar services and features, but how they work are entirely different. A qualified Hyperscale MSP like Lumen21 should have the proper certifications for healthcare from HITRUST CSF, SSAE 16 audits, qualified accreditation, and certified engineers. But the main thing to realize is that Lumen21 certified engineer-to-customer ratio is kept within scale. Having 200 certified engineers support 5000+ customers which means nothing. Lumen21 makes sure all engineers, including service desk personnel, are certified and trained in the healthcare compliance and security guidelines.

Many MSPs will merely take the “mess for less” approach to managing their customer’s infrastructure. Most MSPs have technical capabilities to manage cloud infrastructure, but not all are focused on healthcare hyperscale compliance and security, such as how the customer could best utilize the cloud, whether it is hyperscale public cloud providers like Microsoft Azure or Amazon Web Services (AWS).

Moving to the cloud is just the first step in the journey to realizing business value and digital transformation within an organization’s environment. Lumen21 has a formal industry vetted framework – Cloud Migration Framework (CMF) which will guide the customer step-by-step., to migrate to the cloud.

At Lumen21, we have three categories of optimization:

  • Financial Optimization
  • Technical Optimization
  • Operations Optimization.

Keep in mind that some MSP’s pricing structures can act as a disincentive for optimization. For example, if your MSP’s billing structure is based on a percentage of your total cloud spend, and they reduce that bill by 30% through optimization efforts, that means they are now getting paid less, proportionately, and are likely, not motivated to do this type of optimization on a regular basis as it hurts their revenue. Alternatively, we have also seen MSPs charge extra for these types of services, so the key is to make sure you ask if it’s included and get details about the services that would be considered an extra charge.

When looking for a full-service cloud hyperscale MSP, be sure to keep the following in mind:

  • Are they the thought leader and practice leader in hyperscale cloud?
  • Do they have expertise and certification of the required hyperscale cloud?
  • Do they have a good understanding of your business objectives and are able to prescribe (blueprint) the cloud solution that’s right for you?
  • Are they able to provide value-added services such as DevOps, Compliance and Security solutions?
  • Are they outcome-focused and capable of consultative collaboration?

Managed services are no longer about keeping the lights on; they’re about creating light bulb moments that take your business to the next level.