Managed DevOps: Expectation vs. Reality

Earlier this year, Embotics and Ponemon Institute released a study on the cost and impact of falling behind on the DevOps movement. This study surveyed over 600 IT leaders responsible for cloud management at their organization. It explores the gap between expectations of value from the public cloud, DevOps, containers, and microservice and what their organizations can do today.

Source: A study on the cost and impact of falling behind with DevOps

Here are some key findings from the market survey:

  1. 67% of respondents were not confident in their ability to manage risks in the cloud.
  2. 74% of respondents recognized the importance of DevOps, but only 33% could quickly deliver DevOps enablement.
  3. 53% said they lack resources and skills to move to DevOps.
  4. Only 40% said DevOps made a positive impact, while 25% believed it produced no effect or a negative

A lack of confidence, a substantial financial investment, a significant time investment, a difficult culture change – these may be legitimate reasons to avoid DevOps but should not be excuses not to implement DevOps.

Let’s look at some of the challenges an organization may face when going through DevOps transformation, small or large:

  1. Need to drive a culture change: Changing an organization’s established culture can be extremely challenging. There are consulting companies that you can get to help drive the culture change throughout the organization, but perception is by design specific to the organization, therefore, as an organization, you should be selective in choosing the right Managed Service Provider (MSP) for your organization.
  2. Need to build a DevOps practice: Build out a small Ops team for 24×7 monitoring, incident response to act on workflows, escalation and manual fixes. If you do not have the resources, outsource this to MSP to help. This should include periodic disaster recovery drills to make sure the build scripts correlate, aggregate and respond to common alerts. For more details check out Chaos Monkey a software tool that was developed by Netflix engineers to test the resiliency and recoverability of the environment.
  3. Need to adopt CI/CD: For DevOps to work, organizations need to adopt the Continuous Integration, Continuous Delivery, (CI/CD) and Continuous Deployment This may require an organization to update their existing tools and work processes, but by doing so, the organization can significantly benefit from automating processes, utilizing AI, and employing continuous deployment. This will help organizations promptly discover bugs and get them fixed, get real-time user feedback on new deployments, and ensure quick delivery to users.

DevOps transformation may be challenging, but a DevOps MSP can be a huge help to your organization. MSPs provide solutions in critical areas such as operational management of DevOps tools, automation, storage, and network resources. MSPs can help organizations build, operate, and maintain their DevOps practice.

DevOps Needs a Managed Service Provider

 As a result of DevOps, IT professionals around the world see increased release frequency, faster development, as well as a healthier IT culture. But DevOps continually changes as new solutions and technology become available, Therefore, nobody ever “finishes” implementing DevOps. Managed Service Providers (MSPs) offer a solution to this. Following are some critical elements of dependable DevOps MSPs:

  1. MSPs must have operational experience in the business of Managed Services, meaning well-defined processes and tools designed to support the delivery of Managed Services.
  2. MSPs must provide technical skills. They must be able to demonstrate specific infrastructure technologies being deployed to support DevOps software tools, as well as in the implementation of core DevOps practices and principles.